Senior CRM and Supporter Services Officer
The Role
We have an exciting opportunity for a Senior CRM and Supporter Services Officer to join our team, working remotely on a permanent basis. In return, you will receive a competitive starting salary of £31,586 – £37,035 per annum, depending on experience.
You will form part of our Supporter Services team within Communications, managing the administration of our members and supporters, with the Senior Coordinator providing line management for the team and leading on recruitment/retention of our members and administration and development of our new Dynamics CRM.
This will be a primarily remote working role, with the occasional day required in our Birmingham office to help with the administration of our memberships. The role will occasionally be required to represent The Vegan Society at events nationwide to promote our memberships and work.
What we offer:
- A fun and supportive team.
- A solutions-focused atmosphere and hard-working environment.
- Flexible working hours.
- Employee Assistance Programme and health cash-back scheme.
- Cycle-to-work scheme.
- Animal companion compassionate leave.
- Ethical pension scheme (5-7% employer contribution).
- Death in service benefit.
- 28 days leave + 8 bank holidays.
- Climate Perks Policy (up to six days additional paid time off when choosing sustainable transportation for foreign holidays).
- Central Birmingham office location.
Key responsibilities will include:
- Supervise the workload of the Supporter Services Coordinator (Membership) and the Supporter Services and Digital Content Assistant.
- Implement strategies to recruit and retain members.
- Administrate, manage and lead the development of the charity’s Dynamics CRM.
- Provide regular reports on membership and produce Gift Aid reports for HMRC.
Who are we looking for?
- Experience of working in a membership organisation.
- Experience in line management.
- Experience in the administration of a membership CRM.
- Computer literate with strong MS Office skills, including the ability to analyse and manipulate data.
- Someone who follows a vegan lifestyle and is passionate about animal welfare, human and planetary health.
- An organised and enthusiastic team player with the skills and ability to work independently.
For a full list of duties, responsibilities and personal criteria, please refer to the full job description and person specification.
The Vegan Society are actively recruiting for this position and may contact shortlisted candidates prior to the published closing date, so early applications are encouraged.
The Vegan Society as an organisation values equality, diversity and inclusion. We want to be an organisation that tackles any structural discrimination or prejudice. We are actively trying to increase diversity in our organisation and encourage applications from all sections of the community.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
Salary and Hours
This is a full-time (37.5 hours per week) role with a salary of £31,586–37,035 per annum.
It is a condition of your employment that, as far as is possible and practicable, you adhere to a vegan diet and lifestyle.
How to Apply
If you wish to apply for this position, please fill out the job application form.
The application deadline is Sunday 4 May 2025.
Interview dates TBC
If you have any questions regarding this role, please email [email protected]*.
*Please note, this email address is intended for questions regarding any of our live roles. All applications must be made through the application form and any CVs sent to this email address will not be considered for any of our vacancies.
Senior CRM and Supporter Services Officer job description
